Job Title:

Technical Service Engineer

Position Location:

Shanghai

Business Unit:

ISD

l  Primary Function

l  Lab experiment and technical support on customer site.

l  Serves as a key technical interface.

l  Takes out to the field product introductions with sales person. 

l  Prepares and conducts effective presentations and technical proposals to customers. 

l  Responsible for successful implementation of quality and/or process improvements.  Develops and implements tactical plans to demonstrate value of new and current ISD technologies to customers.

Reports To:

Application Manager

Supervision:

Key Deliverables

Critical Deliverables

Business

• Applies knowledge of competitor activities to incorporate / differentiate Ingredion products and technologies.  
• Experienced in statistical analysis and DOE. Demonstrated root cause problem solving skills. 
• Recommends new products and formulations to address changes in customer specifications and requirements. 
• Develops and conducts field tests of product or process capabilities to ensure customer requirements are met.  
• Effectively directs technicians in carrying out project related assignments.
• Has thorough understanding of ISD product integration with customer applications and manufacturing processes. 

Agility and  Innovation

• Interprets results and draws conclusions from data gathering and makes recommendations including identification of new product, application or formulation opportunities.
• Completes strategic projects that contribute to meeting significant business goals or maintaining key business. 
• Emergence of innovative thinking in problem solving.
• Recommends creative/innovative product and process solutions, to enhance/define/create customer value. 

Relationships

and People

• Demonstrates implicit understanding of customer culture and anticipates their needs. 
• Recognized by customers for ability to troubleshoot customer and development issues and responsible for successful resolution. 
• Has general knowledge of customer processes, products and applications beyond use of our products. 
• Demonstrates implicit understanding of customer culture and anticipates their needs.
• Accountable for finding root causes of customer issues and their successful resolution.
• Understands customer production processes and effective in auditing and surveying customer plant applications of ISD products.

Knowledge, Skills,

and Requirements:

• Working experience in paper mill (Paper machine) or paper chemical supplier (Wet End Chemical) or combination is preferred
• Spoken and written English and Chinese
• Looking for continuous challenges and growth
• Team player
• Highly motivated, self initiatives, self discipline and self learning
• Possess detail and analytical skills, ability to conduct presentation and report writing.
• Ability to handle stress and pressure

Desired behavior, 

personal attributes,

(Success Drivers

And  Competencies):

• Strategic capability – Understanding and implementing strategies and plans that are responsive to the long-term needs of the business
• Business acumen - Understand the critical points of business, aware of industry and market conditions as they change
• Functional excellence – Have a good knowledge of Ingredion’s expectations are safety, quality, and compliance
• Taking ownership – Be fully accountable and responsible to ensure contracts and standards are strictly executed and that all partners show the highest level of integrity

• Innovation management - Try new things, challenge the status quo and seek alternative solutions

Relocation Available:

No

No –  Relocation Within Country Considered

No –  Relocation Within Region Considered

No –  Relocation Internationally Considered